Privacy and Cookie Policy
The Cook’s Tale — AAH Canterbury Ltd

Who we are
The Cook’s Tale is operated by AAH Canterbury Ltd. Contact info@thecookstale.co.uk, telephone 01227 200777, or write to 14–15 Beer Cart Lane, Canterbury CT1 2NY.
This notice covers our website, restaurant reservations, enquiries, promotional communications and advertising measurement. External sites have their own notices.

Information we use
When you book, enquire or subscribe, we receive your name, contact details, visit date and time, party size, menu preferences, requests and correspondence. We may receive booking details from someone acting on your behalf. Please provide only information needed for the reservation and tell other guests if you share their information.
We receive technical information needed to operate and secure the website. Depending on your consent choices, optional services may receive browser identifiers, website activity and information linking an advertisement or referral to a reservation.

Purposes and lawful bases
We use ordinary reservation and enquiry information to take steps at your request before a contract and provide the agreed service. We retain statutory records to comply with legal obligations. Relevant correspondence and security information support our legitimate interests in administering the business, preventing misuse and resolving complaints, balanced against your rights.
Promotional emails require separate opt-in. Optional advertising cookies and associated measurement require consent. Booking confirmations and practical reservation messages are separate from promotions. You may object to direct marketing at any time through the unsubscribe link or by contacting us. You can book without subscribing or accepting optional advertising cookies.

Allergies and health information
If you choose to share allergy or other health information, we use it only to discuss and manage your reservation needs. Our health-information process asks for explicit consent separately from promotional consent. Avoid unnecessary health details in general comments. Withdraw consent by contacting us; we will explain any practical effect on accommodating your requirements. We do not use allergy information to build advertising audiences or include it in advertising conversion events.

Service providers and sharing
Authorised staff use information needed for their work. Wix supplies website, forms, reservations and related communication services. Usercentrics for Wix supplies consent management. Google provides advertising and referral measurement. Our site includes a Google Reviews Pro widget supplied by MarketPushApps and may offer payment services such as PayPal. Payment information is handled by the provider identified at the payment step.
Providers, professional advisers and authorities receive information needed to supply services or meet legal obligations. Third-party booking and payment services have their own privacy terms. Registration for one restaurant’s offers does not mean consent to unrelated businesses’ marketing.
Planned reservation measurement excludes names, email addresses, telephone numbers, allergy notes and free-text requests. Enhanced conversions and customer-list uploads are not part of our approved YouTube test.

Processing outside the UK
Providers may process information outside the UK, including Israel, the EEA and the United States. Where required, transfers must be covered by applicable adequacy arrangements or approved contractual safeguards. Contact us for information about safeguards applicable to your data.
Provider notices: www.wix.com/about/privacy; support.wix.com/en/article/list-of-wixs-sub-processors; www.cookiebot.com/en/wix-privacy-policy; policies.google.com/privacy; www.paypal.com/uk/legalhub/paypal/privacy-full.

Retention
Routine booking and enquiry records: up to 12 months after the visit or last meaningful contact. Allergy and health notes: removed from routine booking records within 30 days after the visit. A documented complaint, claim or legal requirement may justify retaining relevant information longer, with access limited to that purpose.
Promotional subscription information remains while subscribed; inactive subscriptions are reviewed after 24 months without meaningful engagement. We retain minimum suppression information to respect unsubscribes. Financial records follow applicable statutory accounting and tax periods.
Consent evidence is retained as needed to demonstrate choices. Technical and advertising data follows relevant settings and cookie lifetimes. Deletion covers working records and provider copies; restricted backups expire through their normal retention cycle.

Your rights
Depending on circumstances, you may request access, correction, deletion, restriction or a portable copy, and object to processing based on legitimate interests. You may withdraw consent without affecting earlier lawful processing. Some records may remain for legal reasons. Contact us using the details above. We may verify your identity. You can complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint/.

Cookies and your choices
Essential technologies support security and requested website and booking functions. Optional technologies support additional features or advertising measurement. Use the consent banner to accept, deny or manage optional services and the privacy trigger to revisit choices. Optional advertising must remain off unless accepted. Refusing it does not prevent a reservation.
Previously stored cookies may remain until expiry or removal. Choosing Deny does not necessarily delete cookies set during an earlier accepted visit. Clearing cookies or changing device may require a fresh choice.
Service information in the consent banner provides technology details. Categories and lifetimes vary with services used. External YouTube, Google Maps and other links lead to services with their own notices.

Updates
We update this notice when our practices change. The effective date will be shown on the published version.